Petland, Novi

Under the Community Microscope

There is only one Petland store remaining in Michigan, located at Twelve Oaks Mall in Novi. Petland is the nation’s largest puppy retailer who has been exposed locally by Channel 7, the Humane Society of the United States and Animal Planet. In 2011 the Michigan Department of Agriculture launched an investigation into their inter-state Health Certificates. With mounting evidence, Michigan dog advocates from the Puppy Mill Awareness Meetup have been calling on the store to stop supporting puppy mills and start supporting rescues.Protests began after Channel 7 exposed this store in October 2009 for selling a sick puppy. Heather Catallo, an Investigative Reporter, completed a second investigation in November 2009 after another sick dog allegation was discovered. 

The store is selling sick dogs because they come from large commercial breeders and brokers. One regular supplier’s, Opal Featherston (Whiting KS), inventory records show 773 adult dogs were housed during an USDA inspection. This is considered a mega mill. 

Just looking at Petland’s 2009-2010 breeder list, this store is not choosy. Puppies are shipped from a wide range of Missouri, Kansas, Minnesota, and Ohio breeders and brokers.  

MAM Kennel was filmed as part of HSUS’s initial investigation. The store received puppies directly from Mike & Melanie Moore/MAM Kennel in 2009, a puppy mill that has had numerous Animal Welfare Act violations.

QD Kennel was selling Over 5,000 puppies a year. In 2009, Petland Novi received shipments from a large-scale commercial puppy broker in Missouri that ships puppies all over the United States. QD Kennel reportedly grosses over $1,000,000 in sales.

Abe Miller, House of Pets (Fresno OH) was the store’s primary 2010 supplier who delivers 68% of the puppies which equals approximately 57 per month. The United States Department of Agriculture Animal and Plant Health Inspection Service (USDA APHIS) records show that this kennel housed 133 adult dogs and 110 puppies in June of 2008, which indicates it is a commercial breeding operation. With approximately 16 different breeds, the House of Pets provides the wide variety of dogs demanded by pet stores. Inspection reports show this broker was not only working with unlicensed breeders, but that it was also cited for non-compliances to the Animal Welfare Act in the regulated areas of housing, primary enclosures, cleaning, veterinary care, records, compatible grouping, feeding and identification.

The pressure is on all the nation wide Petland stores. Beginning in March 2009, Bora Kim from Channel 4, covered the Class Action Lawsuit with ties the Peltand Westland store. Animal Planet exposed the chain in May of 2010 after the Humane Society of the United States (HSUS) completed a 8-month investigation.

In 2011, protests at Petland Novi, were featured in a short film called “Holding out for Buster”.


Did you purchase a sick puppy from this store?

Many families unknowingly purchase puppies at pet stores as gifts, to rescue the puppy or mostly on impulse. They quickly discover health problems due to transport, age, neglect, inbreeding and over-breeding in puppy mills. They may face significant veterinary bills or even the death of their puppy without understanding why. If you have been victimized by the puppy pet trade, be sure to file a complaint and obtain a free puppy report.

Oakland County Animal Control, 248-391-4102 

Support the efforts of Puppy Mill Awareness by telling Petland Novi to stop selling puppies!

Beware of this store!

Twelve Oaks Mall
27200 Novi Road Unit #106
Novi, MI 48377
Oakland County 

Owner: Randy Horowitz


Primary Brokers & Shipment Volumes

The House of Pets, (Fresno OH) and Patrick Fulton (Alden MN) are Petland’s primary brokers. House of Pets, operated by Abe Miller, supplies 68% of the puppies which is approximately 57 pups per month.

Brokers may breed dogs but they also supply puppies from other breeders. 

Bad Inspection Reports

Many of the USDA licensed dog kennels have violations to the Animal Welfare Act noted on their annual USDA inspection reports. Some kennels are not even inspected annually. An inspector may only return if major non-compliances are found. Chart: 11 of the 16 suppliers during 2009-2010 have non-compliances including excessive feces, no heat, performing surgeries, unattended bite wounds, excessive body and ear hair matts, low voltage fencing, minimum floor space, cats with backbone and ribs showing, dirty dogs, lack of bedding and shade, accumulated grime and lack of veterinary care. The most recent inspection reports (3 years) can be found online. Prior inspection reports can be found on For a detailed summary of non-compliances, scroll down to "Breeder Inspection Details"

2009 & 2010 Out-of-State Breeders & Brokers

Missouri Breeders:
Marilyn Joseph, Rural Route 1, Box 370, Ava, MO
Rosalie Clarton/Claxton, 6334 St. Hwy C, Seymour, MO                   
Diane VanTwyer, 1662 W. State Hwy H, Shell Knob, MO                  
Mark & Melanie Moore, MAM Kennels, 137 S KK Hwy, Lamar, MO             
John Tidwell / Geri Benfield, Ramblin Spring Kennel, 8431 State Road AD, West Plains, MO         
Rhonda Hutchings, R&R Kennels, 6412 Tiger Road, Pierce City, MO                       

Kansas Breeders:
Opal Featherston, Royale Farms Inc. 17520 K-9 HWY, Whiting, KS
John & Karen Nordquist, 404 Cyclone, Waterville, KS                       
Dorothy Fisher, Preferred Pugs, 759 8th Rd, Havensville, KS            
Shauna Engelken, 742 168TH ROAD, Seneca, KS                  
Nicole Pultz, Pultz's Puppies, 12405 Red Hen Rd, Onaga, KS                       

Minnesota Breeders:
Patrick Fulton (Broker) Fulton Enterprises, 603 South BroadwayY, Alden, MN         

Ohio Breeders
Orus Mast, 8080 Tr 668, Dundee, OH                       
Dan Schlabach, 30248 Tr 213, Fresno OH                 
Vicky Galle, 5879 Newark, Mt. Vernon, OH               
Abe N. Miller LLC (Breeder/Broker), House of Pets, 29956 CR 10 Fresno, OH

View all Shipping Records

View current Inspection Reports

View all downloaded Inspection Reports

Out-of-State Breeders & Brokers
(prior to 2009)

Beukelman, A G, 3338 430th Street, Orange City, IA
Habbinga, Pam, 3820 320 St, Boyden, IA
Hoogendoorn, Darwin, 3230 Chestnut Ave, Rock Valley, IA
Noteboom, Carmen, 2176 420th Street, Ireton, IA
Nordquist, Karen & John, 404 Cyclone Ln, Waterville, KS
B & T Distributors, Inc., 564 East Road, Goodman, MO
Manajen L L C (Broker), 11472 Hammer Road, Neosho, MO
Barnes, Wanda, Rural Route 3, Box 172, Jenkins, MO
The Hunte Corporation (2008), 121 North Royhill Blvd., Goodman, MO
Perkins, John & Renee, Post Office Box 718, Hartville, MO
Shanks, Jan,  22465 Redbud Rd, Oronogo, MO
West, Barbara, 249 State Hwy F F, Galena, MO
Joseph, Marilyn, Rural Route 1, Box 370, Ava, MO
Greek, Donna, Post Office Box 801, Cassville, MO
Van Schyndel, Matthew & James, 1256 Hwy Z, Mexico, MO
Cole, Clyde & Sandra, Rural Route 2, Box 150, Hurdland, MO
Cope, Dona, H C R 2 Box 50-D, Aurora, MO
Troyer, Reuben And Steve, 5755 Tr 417, Millersburg, OH
Mc Atee, Gayla, P.O. Box 967 Laverne, OK
Lourance, Robert & Darlene, R R 4 Box 200,  Duncan, OK
Nathan, Roger , 54640 Hwy 32 Madison, NE
Havens, C Wallace, 3090 Bailey Road, Sun Prairie, WI
Franks, Tenna, unknown         
Jones, Janett, unknown          
McDonald, Nellie, unknown   

What you need to know about the AKC

AKC is a private for-profit business with no authority to inspect or regulate anyone. AKC can require an inspection or certain conditions in order to grant AKC registration for puppies, but in practice they just collect bloodline data and money. It's widely known that there is little or no connection between AKC papers and healthy (or even properly bred) dogs. AKC Facts

Shocking Breeder Inspection Details

Abe Miller LLC
House of Pets
Fresno, OH

22-Feb-2010 Procurement: This broker using certificates of exemption when acquiring puppies from unlicensed breeders. These exemptions document the breeder name and address but have no animal information or date on them.

Oct-28-2008 Housing: Three puppies under 16 weeks of age were found in a shelter trailer facility that had no heat. The temperature during the inspection was 44 (deg)F. These dogs must be moved to a warmer facility...

Oct-28-2008 Cleaning: “The outdoor washdowns fro the main kennel require cleaning. These washdowns have staining and excessive feces in them that is contributing to the odor in and around the kennel. It is also a potential disease hazard to the dogs.

June-11-2008 Vet Care: “The attending veterinarian has not been to this facility for a walkthrough inspections since February 2007. The licensee is using Bird Biotic mixed in the drinking water for the brokered puppies. Two adult Bichon dogs have bite wounds that need to be evaluated by the attending veterinarian. Five adult dogs were found with excessively long toenails during this inspection.

June-11-2008 Housing:  Several doggy doors were dirty during this inspection. The washdowns for the main kennel barn were also dirty. The licensee's wife stated that she washed down yesterday but there is grime on the washdowns that needs additional cleaning. Correct this by cleaning all surfaces in contact with the dogs daily. The feed storage area needs to be cleaned and excess items discarded. There are several ripped bags the are open and need to be stored in a manner that protects them. The area has accumulated trash and debris that needs to be removed so this area can be properly monitored for pests and rodents. Correct this by cleaning and maintaining this area.

June-11-2008 Compatible Grouping:  Two adult Bichon dogs were fighting the morning of this inspection. The licensee's son stated that the dogs were fighting in the morning. These dogs must be separated to ensure the safety of both dogs. The wounds on these dogs are both old and new so these dogs have been fighting for more than one day. These and all dogs must be maintained in compatible groups to ensure all animals are safe in their enclosures.

June-11-2008 Feeding: Several feed bowls for the brokered puppies are made of plastic and have been chewed to the point that they are no longer able to be sanitized. These bowls must be replaced to correct this. This will ensure that these bowls can be properly sanitized.

Apr-19-2007 Shelter: The licensee is in the process of painting rusted metal clips that hold the enclosures together. There are hundreds of these throughout the facility. Many of these clips are unpainted and rusted. This makes these surfaces impossible to properly sanitize. The licensee understands he must paint these or replace them to correct this.

Apr-19-2007 Cleaning: Underneath both trailers are accumulations of junk and old building materials. This area needs to be cleaned and these items removed. Also, additional gravel should be spread throughout the area to allow for easier movement in this area during husbandry practices and to allow for easier monitoring of rodents and pests. Correct this by cleaning this area and maintaining it in a neat condition.  There were several rodent holes found outdoors around the facility. The licensee stated he has had difficulty with rats. Rat poison and traps were produced as tools for control. The licensee was advised to speak with his attending veterinarian to discuss other safe options to pest control and to devise a plan of action to reduce the rodent population. This is required to ensure the health and well-being of the animals and to reduce disease hazards.

Care Nov-20-2006 Veterinary: Two white Bichons in whelping barn have excessive body and ear hair mats. These two dogs needs a bath and clipping of excessive body hair mats to prevent eye, ear and skin problems and provide adequate veterinary care and promote well being. Failure to observe and address excessive hair mats will lead to prolonged animal suffering, diseases and distress.

Nov-20-2006 Time & Method of Identification: There are approximately 13 dogs( 9 in Raber kennel) that do not have identification or USDA tags on them as required. The lack of proper identification (tags) at this facility hinders inspections and makes animal traking difficult. Proper identification with USDA tags is essential for rapidly tracing animals in the event of a disease outbreak.

Nov-20-2006 Housing:  There are numerous doggie doors in the Semi trailor facility ( inside doors) and Raber Kennel ( indoor side) that have brownish fecal and urine stains. One enclosure door was scraped with a pen to show licensee wife how much  accumulation was present on the door. Hard surfaces must be cleaned with appropriate detergents and disenfectants as per Sec 3.11(b). All surfaces must be cleaned and organic matter must be removed to promote a clean environment for all dogs and pups. Failure to properly clean surfaces may lead to disease problems and illness in dogs and a poor environment for dogs.

Nov-20-2006 Shelter: The front entrance of the whelping barn has a missing light . The area is dark and a black pregnant female on the top kennel whelping box cannot be observed for health status due to lack of lighting. The front door had to be opened to observe the papers and animals in this front area. Diffuse lighting is needed to properly observe dogs, inspect and clean.

Lighting is needed in this area to provide for inspections, cleaning and diurnal lighting for the health well being of dogs.

Nov-20-2006 Primary Enclosures: there are several cages in the new Raber Kennel and the whelping barn that have sagging floors. The dogs are jumping up and down and the weight of the dogs is causing the wire floor to sag. The primary enclosures need additional supports to prevent the wire floor from sagging while animals are present. Sagging floors may cause leg and foot injury and lameness in dogs.

Nov-20-2006 Cleaning: These semi trailor enclosure trays must be cleaned daily to provide the dogs with a clean environment, prevent disease hazards and rancid odors. Rancid odors are present in the lower semi trailor outdoor dog trays. Trays are filled with excessive dog feces and urine piled up in the tray from several days accumulation. More frequent cleaning is needed to prevent excess build- up of feces and urine and rancid odors.

John Tidwell
West Plans, MO
Ramblin Spring Kennel

Dec-01-2009 Vet Care: “The Licensee stated that she performs surgeries on the brokered puppies and her own animals. Records indicate that she has performed surgeries such as ear crops, umbilical hernia repairs, inguinal hernia repairs, “nares snipped”, neuters, dew claw removals, ovariohysterectomies, and Ceasarian sections. The licensee is not a veterinarian and could not provide the inspectors with documentation that she has received adequate training to be qualified to perform invasive surgical procedures in a manner that meets professional veterinary standards. Surgeries performed without appropriate training could result in unnecessary pain, distress, or injury of animals.”

Dec-1-2009 Primary Enclosures: “An adult female Rottweiller named “Annie” is being housed in a metal crate. When standing in a normal position, the height of the dog at her head is 30 inches. The crate is only 27 inches tall. The inspectors observed that the animal assumed a hunch posture when standing in the crate.

Dec-1-2009 Feeding: “At lease two feeders, located in enclosures housing 9 dogs, have a buildup of brownish colored shiny material inside the cup of the feeder when the animals access the food. The licensees stated that this material is an oily buildup from the dog food.

April-29-2009 Primary Enclosures: The owner has 10 large breed dogs in 5 outdoor enclosures. The primary enclosure is constructed of a low voltage woven electric fence. The dogs must contact the fence and receive a shock before they learn that they should not jump on it. There are two dogs in each enclosure. As the dogs jump and move about, they can bump each other into the fence, causing the dogs to receive a shock and possibly injury.

Patrick Fulton
Alden, MN

Aug-30-2010 Minimum Age Requirements: On 5/6/10 the licensee transported in commerce 8 puppies that were only 53 days old and on 8/12/10 3 puppies were transported by the licensee that were only 55 days old. The Licensee transported in commerce 11 puppies that were no 8 weeks old. Transporting underage puppies could affect their health.

Aug-30-2010 Primary Enclosures – Eight pens containing two weaned puppies each and one pen containing one weaned puppy did not provide the minimum amount of required floor space.  A pen containing one Sheltie puppy provided only 5 inches of head space. Inadequate head space affects the comfort of the animals.

Rosalie Clarton/Claxton
Seymour, MO

Nov-15-2010 Housing : Areas in each of the kennel buildings had wooden surfaces that need maintained. The areas were chewed and can no longer be adequately cleaned.

Nov-15-2010 Primary Enclosures: One enclosure containing two Boston Terrier dogs had a sagging wire floor. The flooring material was broken loose from the frame creating a sagging floor. All enclosures must be constructed so they can securely hold the dogs and prevent any escapes from the enclosure.

Mark & Melanie Moore
MAM Kennels
Lamar, MO    

May-03-2010 Primary Enclosures: The one outside enclosures has a bottom brace pole that is rusted from halfway point all the way towards the front of the enclosures. Affects two canines. There are 7 enclosures ranging from the outside enclosures to hutch style, that have wire sticking into the enclosures and could injure the canines.  Affects 21 canines. The outside enclosures next to the semi trailer the first pen bottom part of the fencing is not secured and the partition moves around. Need to secure the petition to prevent the canines from escaping or be injured.  Affects 3 canines.    

John & Karen Nordquist
Waterville, KS 

Nov-30-2009 Veterinary Care: Cat named Poppy is thin in appearance. Visual inspection of the cat was able to see the backbone & ribs were visible. Licensee needs to have the cat in question taken to the vet of record for physical examination & diagnosis of the problem with the weight loss.

Nov-30-2009 Records: 6 cats have no id listed on the dog & cat hand sheets.  Licensee has approximately 17 young cats & 9 young puppies that they were not able to get s old and are currently being housed on the premise. Licensee does not plan on keeping any of the weaned puppies or kittens for breeding stock. Licensee needs to keep a separate record of all on breeding dogs & cats on the premises to be viewed at the next site inspection.

Nov-30-2009 Housing: South cat house tile flooring has an area by the door has 3 missing sections of the tile floor.

Nov-30-2009 Primary Enclosures: South cat house has approx. 20 cats running loose in the building. Licensee has 6 cages on the floor with cats being housed in the cages. Licensee needs to place solid surfaces on top of the cages so that the cats running loose have sold surfaces to rest on and prevent the possibility of the cats running loose from urinating or defecting on the cats being housed in the cages below.

Nov-30-2009 Primary Enclosures:  Enclosure in the trailer house measured 7.5 square feet. 3 enclosures housing 4 dogs each measured as following: One enclosure measuring 7.5 square feet is housing 4 dogs needing 16 square feet of minimal floor space. 2 enclosures housing measuring 7.5 square feet for each enclosure has 4 dogs in both enclosures (8 total dogs) needed 12.25 square feet to meet the minimal floor space for the dogs to have access to. Dog house located next to the cast house, one enclosure measuring 8.75 square feet is housing 3 weaned puppies needing 9.18 square feet.

Oct-02-2007 Veterinary Care: Licensee has 1 bottle of Oxtocin being used with an expiration date of 8/07.

Oct-02-2007 Housing: West outside elevated hutches the metal flashing located on the back side of the runs is showing torn & missing flashing and is exposing bare chewed wood on the back side. This area can not be readily cleaned. Outside elevated hutches, one enclosure has broken & missing expanded  metal flooring that the dog is walking on.  Outside enclosure housing 2 dogs is in an enclosure that has water accumulating int eh pen due to the dogs running in the pen & pushing the surface material to the outside of the enclosure.  6 outside enclosures need wind & rain breaks added to the enclosures so that 6 dogs  will have adequate protection from the element.

Feb-06-2007 Housing: Outside elevated runs, the front area on the 2 south enclosures is showing jagged & missing tin on the front of the pens affecting 4 dogs. Trailer house west side outside attached runs to this building top roow, the expanded metal flooring is starting to rust & exposing jagged & pointed flooring.

Feb-06-2007 Outdoor Housing: Due to the winter temperature extremes, bedding is needed in all outside enclosures affecting 10 dogs.  Also entryway flaps are needed on the outside dog house.

Feb-06-2007 Primary Enclosure: 1 outside pen has water standing in the enclosure.

Jun-03-2004 Housing: * Newly built cat building needs to inside area finished off. The floor area needs to be finished off & the fiberglass on the walls & ceiling of this building needs to be finished off affecting 7 cats. Correct by 7-3-04.

Jun-03-2004 Primary Enclosures: * Cat cages need to be redesigned to allow for the 24 inches that each enclosure must have. Currently the cages are divided in half with an opening in the corner to allow cats to have access to both top & bottom floor area affecting 4 cats. Correct by 7-3-04. Adult Dogs: 101 Puppies: 41 Adult Cats: 10 Kittens: 8 Total Numbers: 160

Dorothy Fisher
Havensville, KS          

Dec-15-2010 Housing: Shop building located on northeast of the house, the cement floor has cracks/gaps located under the elevated runs.  Gaps in cement allow for the collection of animal waste or urine to collect. Affects 6 dogs.

June-18-2007 Housing: There are fiberglass panels on the floor of two enclosures housing 6 dogs in the older trailer dog building that are not sealed down. There are gaps between them and the walls.  The flooring in these two enclosures shall be constructed in a manner that allows them to be readily cleaned and santitizable.

June-18-2007 Outdoor Housing: Three enclosures housing a total of 9 dogs are not provided with adequate areas of shade. The dogs in these enclosures shall be provided with shade to protect them from the sun.

June-18-2007 Primary Enclosures: Two heat lamps in use in two enclosures are not provided with covers over the heat lamp bulbs.

1. From the door of the building, pens 1 & 3 have fecal matter in them, which is in need of cleaning. This fecal matter is brown / white in color and is dry; therefore indicating the pens cleaning was not preformed. This could affect the health of 3 animals by disease. To be correct by,

1. From the door of the building, pens 1 & 3 have vermin fecal matter inside of them, which indicates vermin problem and no poison or traps or needs to prevent vermin. A vermin prevention program is needed. This could cause disease for 5 animals. To be corrected by,

This inspection and exit interview was conducted with, Angie (Hawkins) Meyer (Owner) and Randall R. Wagner (ACI).

Shauna Engelken
Seneca, KS

Sep-02-2010 Records: Dog on hand sheets shall contain all Id #s of all dogs on the premises. Records show 20 dogs have no id listed. 

Sep-02-2010 Primary Enclosure: One outside ground enclosure has a mud surface that the dog is currently walking on due to the recent rain. Licensee needs to add surface material to the enclosure so that the dog can remain dr and clean during rainy weather.          

Aug-11-2009 Housing: All surfaces must be maintained on a regular basis, so the can be readily cleaned and sanitized and must be replaced with worn or soiled. The bottom wood framing for the outdoor houses for the huskies and the wood frame door doorways for pens 2 & 3 from the north on the barn, all housing 7 animals, are chewed and scratched. The wood surfaces can not be properly cleaned and sanitized which are soiled and worn.

Aug-21-2008 Housing: Facilities housing animals must be kept in good repair and protect animals from injury and contain the animals securely. Pen 3 from the west for the upper metal framed raised kennel (hog flooring) is sagging approximate 5 inches on the pens left side. The flooring is in need of additional support underneath which could allow the 2 boxers to fall through getting injured or escape.

Aug-21-2008 Housing: Surfaces should be free of excess rust that prevents the required cleaning and sanitation and affects the structural strength of the surface. The bottom metal framed raised kennels pens 2, 3, & 4 from the west, housing 3 boxers, expanded metal door and metal frame are pitting and rusting in areas, along with the bottom metal pip framing for the gates and dividers between pens 1 & 2 and 2 &3 for the 6 bulldogs has excessive rust and pitting and is rusted through in areas. These 2 areas of rusty surfaces cannot be properly cleaned and sanitized and the surfaces structural strength is affect. The expanded metal doors and farming, along the chain link metal pipe framing for the bulldogs is need of being replaced or repair or treatment, so the surfaces can be properly cleaned and sanitized and the surfaces structural is strength.

Aug-21-2008 Housing: The white wood dog house, housing 4 boxers, of the raised kennels is chewed and scratched around the doorway from which the animals enter.

Nicole Pultz
Pultz's Puppies
naga, KS                  

Dec-18-2009 Housing: North sheltered barn the insulation that is attached to the ceiling has come loose & the insulation is starting to sag & is exposing insulation that could fall on the dogs below. The insulation needs to be reattached to the ceiling area before the insulation falls from the ceiling on to 10 dogs that are being housed in cages below allowing the dogs to come into contact with the insulation and end up chewing and swallowing the insulation.

Orus Mast
Dundee, OH               

Oct-13-2010 Veterinary Care: The following drugs were found expired in the kennel.  One bottle of Fishmox. One bottle of Fishflex. One bottle of Pyrantel Dewormer. One bottom of Injectable Oxytocin.

Oct-13-2010 Records: The From 7005’s for this facility have 125 adult dogs on inventory. The physical inspection count totaled 90 adult dogs.

Oct-13-2010 Housing: Several of the whelping boxes have surfaces in contact with the dogs that are diry. These surfaces are either smeared with paw marks or feces from the dogs and puppies. The back walls of nearly every adult enclosure is dirty and requires cleaning. These walls are difficult to clean since they are covered by coated metal wire of the enclosure that is mounted directly to the wall. These walls are dirty and or smeared with fecal stains.  Many of the enclosures structural supports in the adult area are dirty and have fecal matter build-up that requires cleaning. The water supply lines fro the lixit system in this facility are dirty and require cleaning. There is a thing layer of grime on all of these supply lines both inside and outside of the enclosures. 

Oct-13-2010 REPEAT Cleaning: Two primary enclosures in the whelping area and one primary enclosure in the adult area were found with feces in the enclosure in excess of one day.

Oct-13-2010 Cleaning: There are cobwebs on the windows sills throughout the facility.  These are potential breeding grounds for pest and require removal.

Mar-05-2009 Housing: At least 15 entry doors to the enclosures housing dogs are rusted.

Mar-05-2009 REPEAT Cleaninig: Several primary enclosures in this facility have feces in them in excess of one day. This includes at least four of the primary enclosures in the adult housing area and pens number 4, 6, 7, 13 and 14 in the whelping area.

Vicky Galle
Mt. Vernon, OH

Mar-17-2010 Veterinary Care: There are 25 doses of expired DA2PP+L vaccine being maintained in the refrigerator. Expired vaccines are not permitted for use in regulated animals. The use of expired vaccines can lead to inadequate veterinary care to the animals and will affect their health and well-being.

Mar-17-2010 Housing: In the whelping room the refrigerator used for storing vaccines and medications contains spoiled produce.  Housing facilities and equipment used to maintain medications must be kept clean and free of clutter. Medications exposed to spoiled food are at risk of contamination and this could affect the health and well-being of the animals.

Mar-17-2010 Housing:  There are open trash/waste containers in the kennel area left of the garage. In the barn there is a recently euthanized dog that is awaiting disposal.  This dog was wrapped in a cloth and is setting in the walkway area several feet from several large breed dogs.  Dead animals will attract vermin and pests and can create odors.

Mar-17-2010 Primary Enclosures: In the barn, outside run area used for two German Shepard dogs is completely muddied with no dry area available when they are outside . Both the dogs are very muddy. **Note** the dogs do have a large area inside the barn that is dry. 

Mar-17-2010 Feeding:  Many of the 5 gallon buckets used as food bowls are dirty and chew damaged.

Mar-17-2010 Watering: The Licensee is using a Lixit water bottles in the puppy holding enclosures. The bottles have a dark color coating on the insides of the bottles. Licensee states that she cleans and sanitizes the water bottles daily and that the sediment is from poor water quality.  Licensee uses filtered water for the families water consumption. Failure to keep the water bottles clean exposes the dogs to risk of contaminated water and illness. This could lead to dehydration and other illnesses.

Mar-17-2010 Cleaning: The puppy enclosures in the house has a moderate accumulation fo dirt and grime on the hard surfaces. The cleaning is not being done effectively. This exposes  the dogs to diseases hazards, attracts pests and contributes to odors within the facility.    

Mar-17-2010 Cleaning: (REMAINS UNCORRECTED) The garage area that provides access to the whelping area and the kennels on the left side of the garage has a heavy accumulation of junk and discarded materials.  The area combined with the open bags of food provides nesting area for rodents, vermin and other pests.

Mar-17-2010 Cleaning: There is a fresh rat hole inside the kennel area to the left of the garage.  Rodents expose the dogs to risk of disease hazards and can affect the health, comfort and wellbeing of the dogs.

Sept-01-2009 Time and Method of Identification: The puppies and kittens are not wearing any type of identification.

Sept-01-2009 Records: Of the two puppies purchased Monday August 31, 2009, not one has a matching APHIS Form 7006.

Sept-01-2009 Holding Period: Licensee has eleven puppies that were picked up the preceding day. Licensee stated that she arrived home with the puppies around 11 pm.  At the time of the inspection, the Licensee had only been home with the puppies for approximately 8 hours. The licensee intent was to leave to transport the puppies approximately 8 am.  Regulation requires that the puppies be held for a minimum of 24 hours excluding time of transport.

Sept-01-2009 Holding Period: The eleven puppies picked up the preceding  day were held overnight in their enclosures in the minivan. Licensee stated that she arrived home at approximately 11 pm and intended to further transport the puppies around 8 am.  The puppies were last fed and watered at approximately 7 pm, approximately 12 hours prior to the inspection. During the 24 hour holding period for puppies the animals must be unloaded and housed in suitable housing for the 24 hour period. This is for the health , comfort and well-being of the puppies and so that the Class B dealer can observe the animals for signs of disease or stress.

Sept-01-2009 Primary Enclosure:  There is a husky in stall in the barn that is tethered  with a chocker collar. Licensee has stated that she is unable to contain the dog. The dog has defeated all attempts of acceptable containment.  Regulation prohibits the use of tether as a  means of containment.

Sept-01-2009 Cleaning: The outside barn has an accumulation of overgrown weeds and brush around the fence line.

Sept-01-2009 Primary Enclosure: The transport enclosure s are made of w ire mesh and are 24 inches deep, 12 inches wide and 12 inches high. Once enclosures has a german Shepard puppy that was unable to stand up.

Sept-01-2009 Food and Water Requirements: The puppies in the van that had picked up and preceding day were last fed approximately 7 pm per the Licensee. At the time of inspection it was approximately 12 since the last feeding. The puppies were not fed with the four hour preceding further transportation.


Sick dogs have been reported to, the MDA, Local Animal Control, and the Better Business Bureau with 24 different types of problems noted.  Some illnesses, such as Coccidia and Guardia, can be passed to humans. Luxating Patella issue is almost always seen in poor breeding, especially in toy breeds.

The Reports reveal the following problems noted by customers who had purchased puppies from Petland Novi. Many of these items noted are contagious to humans. Pet Shop Puppies Report 

1.      Allergies
2.      Severe vomiting and diarrhea- every 4-6 months, sometimes requiring hospitalization.  Eats prescription diet and possibly early stages of protein-wasting disease.
3.      Bloody Diarrhea
4.      Bowed Leg
  Breathing problems
6.      Cataracts
7.      Coccidia
8.      Congenital Megaesophagus
9.      Crystals
in urine
10.  Demodectic Mange
11.  Diarrhea
12.  Diarrhea upon purchase; cancer at 5 years of age.
13.  Brain Tumor – Died at age 5
4.  Ear infections due to allergies.
15.  Ear Mites
16.  Giardia
17.  Giardia when purchased requiring hospitalization for 3 days and puppy still being force fed by owner. Update 6/17/09: Kennel Cough and Coccidia
18.  Heart Murmur
19.  Hermivertebrae
20.  Intestinal Parasites
21.  Kennel Cough
22.  Kennel Cough - Died
23.  Kidney failure
24.  Luxating Patella
25.  Luxating Patellas in both knees, arthitis in the hips.  Surgery for knees is $1200 per knee.
26.  Luxating patellas requiring surgery
27.  Luxating patellas requiring surgery 3 times
28.  Misaligned teeth
29.  Probable Tracheal collapse
30.  Regurgitation
31.  Runny nose
32.  Seizures
33.  Severe underbit
4.  Sneezing
35.  Stomach problems
36.  Tooth resorption
37.  Treated for URI while in pet store
38.  Underweight
39.  Upper respiratory illness
40.  URI
41.  UTI

 Puppies are not Merchandise!!

Oakland County Animal Control Complaints (3)

Complaint Number:
Officer:                        0459
Date:                           11-6-08
Address                       27200 Novi Road, 12 Oaks Mall, Petland
Complaint:                  Incident Initiated by: A1/Barnettt. Daschund puppy per caller looks sick.

Particulars:                 Per deputy there are 4 puppies there they are ok and they do have a vet. Coming today.

Complaint Number:  
Officer:                        0456
Date:                           4-30-08
Address                       27200 Novi Road, 12 Oaks Mall, Petland
Complaint:                  Check on welfare of Weim. Puppy/ per caller puppy very thin.  

Complaint Number:  
Officer:                        0458
Date:                           9-04-09
Address                       27200 Novi Road, 12 Oaks Mall, Petland
Complaint:                  Very skinny bulldog (Brindle with whit) in 1st row of cages.  

Particulars:                 Call cancelled per Mgt/Caller did not leave her name or TX/if caller calls back and wants to leave her name and TX# and speak to deputy then deputy will go to Petland. 


Complaint Number:  

Officer:                        0459

Date:                           11-3-10

Address                       27200 Novi Road, 12 Oaks Mall, Petland

Complaint:                  Puppies too thin, dirty cages  

Particulars:                 Deputy adv supervisor of findings.

Michigan Department of Agriculture Complaints (2)

October 28, 2008, General Manager Katie Coseo recovered the files on the Weimaraner puppy of question. The store acquired the puppy as part of a shipment from: Richard & Opal Featherston/Royale Kennel 17520 K-9 Hwy, Whiting KS 66552 785-873-3517 USDA Lic #48-B-0249.

While invoices for the shipment were on file, the Certificate of Veterinary Inspection of Companion Animal was not with these documents. Other shipments demonstrated that the certificate is routinely included. Ms. Coseo was asked to follow up with recovery of the certificate for this puppy (Puppy No 17248) and see that the certificate is faxed to Dr. Finateri at 517-373-6015.

The puppy was born 02/03/08 and arrived at the store April 1, 2008. The Michigan Pet Shop Health Certificate was initially signed 4/26/08, indicating that the store’s veterinarian prescribed treatment for a condition not stipulated on the HC, although medications recorded are consistent with skin problems. The puppy was allegedly treated again between 5/27 and 6/12 similarly. Puppies are removed from the store and  housed at one of the four affiliated Vet Select Hospitals while being treated. This puppy was weighed per HC. It was sold on 6/25/08.

More detailed records of treatment may be available through the store owners Carol and Bob Thorne or through the veterinary clinic. Ms. Coseo accurately guessed the complaint regarded underweight condition of the dog, when she was told the investigation concerned a Weimaraner puppy.

On Tuesday 5/22/06 at 1:00PM I investigated the complaint of overcrowding and poor sanitation at Petland of Novi in the Twelve Oaks Mall. My contact was Kim DeLibero, Store Manager. I completed an inspection report for the facility including the condition of the cats and rabbits. I also filled out a special report on the condition of the dogs in two locations, the showroom and an isolation area in the back room. Details follow in written report.

1)      Showroom Floor – Due to an unplanned increase in the number of puppies shipped there were some arguable crowding such as four pups in a 5 square foot cage and some larger puppies in small cages. The manager agreed the shift the dogs in question to larger spaces. Sanitation was adequate.

2)      Isolation Room – Seven dogs were currently in isolation due to cough. Six were crowded with two to a 4 square foot cage. Two cages had been vacated before I arrived and the crowded dogs were be moved into those spaces. I counseled the manager on creating some flexibility in the isolation room with portable cages to avoid overcrowding in the future. Sanitation was found to be substandard in the isolation area. The manager noted the problem and planned to rectify the issue.

Bill Frank

Dr. Frank

She had been at the Pet Store 4 days in a row 5/2, 5/3 and 5/4 and 5/5/2006. She thought that there were too many puppies in the cages and that the cages were not very clean. She has a friend who worked there and they were told that their main job was to sell puppies not worry about cleaning out cages. 

Michelle Finateri

Michele on Friday, May 5, 2006 I received a complaint on Petland in 12 Oaks Mall. The biggest complaint was too many puppies in one cage and cleanliness issue. The staff is urged to just sell puppies and not worry about cleaning up cages. When crates of new puppies are received the puppies are in really rough shape, no food or water. Do you want me to go ahead and do a complaint?

Cindy Slocum

On Friday, July 14, 2006, I received a call from Karen Scott of Fenton. She read a recent article in the Detroit Free Press regarding Metro Detroit Pet Stores selling puppy mill dogs and noted that the complaints should be directed to the MDA. She wishes to file a complaint. Karen noted that she purchased a dog from Petland in November 23, 2003. Upon purchase, she noted that the dog was coughing. Per the Health Certificate, the dog had just been examined by a veterinarian and found to be free of communicable diseases on November 20, 2003. She went to the Pet Store veterinarian (Vet Select Animal Hospital/Dr. Kristy Sharpen) as was directed in her contract, where the dog was treated for kennel cough and lungworms. However the dog was not improving. She took the dog to her personal veterinarian for treatment. The pet store would cover medical costs as long as she worked with the Pet Store veterinarian. She notes that several months later the dog was finally healthy. She is frustrated that the store sold an ill dog and over the costs she had to pay for medical care.